FAQ’s

Do you have a Money Back Guarantee?

YES! It’s extremely important to us that our customers are 100% satisfied with their purchase. We offer a 30 day guarantee return policy. If you or your child are not completely satisfied with your purchase from mysantasletter.com, you may send it back and receive 100% of your purchase price.

Can I change an order after it has been placed?

Sometimes it is possible to change an order before it has been sent If a cancellation notice is received prior to the letter being mailed, MySantasLetter.com will refund 100% of your order. If a cancellation notice is received after the letter has been mailed , MySantasLetter.com cannot refund the order. Please email all cancellations or changes to info@michaeln850.sg-host.com. We will provide a response to all inquiries within 24 hours.

When will my child’s package ship?

All orders begin shipping on Dec. 10th.
The delivery time depends completely on the time it takes the U.S. Postal Service to deliver your letters. If you are inside the United States then First Class mail usually takes about 2-10 days to arrive.

When is the deadline for ordering for Christmas delivery?

For standard shipping, we must receive your order by December 12th for orders going to the United States. We cannot guarantee Christmas delivery for orders after Dec 12th. If you are needing expedited delivery please contact us. Additional shipping costs will apply

Can I order if I live outside the United States?

At this time we are unable to ship outside of the United States